Shipping methods
Our shipping methods - how your order will be delivered.
Freight Forwarding - Digital-Pianos
We send heavier items (digital-pianos, digital grand pianos) safely and professionally by courier. This shipping method will then be automatically displayed to you when you place your order. so that you know in advance that your order will be delivered by a freight forwarder. Our partner company here is SCHENKER LOGISTIK. Shipping by forwarding agent is generally "free to the curb", i.e. the delivery is made by truck with a lifting platform; Unloading in front of your house as far as the truck can drive. Notification of the shipment is included in shipping by a forwarding agency, i.e. we pass on your e-mail address to the forwarding agency and they then arrange an appointment with you in advance for the delivery. Your instrument will be delivered here in the original packaging, and you will then set it up yourself. With an e-piano, the structure is very simple, usually only the substructure is consisting of 4 parts and then put on the gaming table - done.
Please note the different delivery times here, since the shipment comes by freight forwarder. From dispatch by us to delivery, the delivery time can be around 8 days, (even if an item is marked "available from stock") - then of course only dependent on how to make an appointment with the forwarding agent directly.
Freight forwarding - Digital-Piano Premium Service: (possibly subject to a surcharge)
Delivery & assembly on site
The all-round carefree package for you! (this shipping method is only possible for e-pianos within Germany) The delivery will be made to you by a piano specialist forwarding agent. The appointment will be coordinated with you in advance by telephone. Your new piano will be professionally assembled and put into operation at your desired location by qualified personnel. The outer packaging is disposed of.
Please note that when you select this premium option, delivery will take around 2-3 weeks, because the specialist forwarder "travels to you" individually with an appointment. (Note: You can book this premium option individually during the ordering process for EUR 185.00).
Digital-Piano Premium Service: Yamaha CSP series
Delivery & assembly on site
The all-round carefree package for you if you choose a Yamaha CSP-255 or CSP-275 piano model. The delivery will be made to you by a piano specialist forwarding agent. The appointment will be coordinated with you in advance by telephone. Your new piano will be professionally assembled and put into operation at your desired location by qualified personnel. The outer packaging is disposed of. When selecting this premium option, please note that the delivery is also around 2-3 weeks, because the specialist forwarder "travels to you" individually with an appointment. Note: You can book this premium option individually during the ordering process if you wish for EUR 200.--. ( The premium service is free of charge for the CSP-295 & CSP-295GP models)
Parcel shipping - via DHL
Our shipping partner for parcels is DHL - Deutsche Post. DHL will deliver your shipment directly to your front door.
You will receive the shipment number (tracking number) by e-mail when the shipment is shipped so that you can track the shipment and, if necessary, arrange a desired date.
If you are not at home, the parcel driver will leave a message (notification slip).
There it is noted whether a new delivery attempt will be made or whether you can pick up the consignment at the nearest post office.
The shipment is automatically insured by us.
Parcel shipping - with DHL-Express
Even faster and even safer? Then choose our express shipping via DHL Express. Items in stock will be shipped directly on the next working day of your order and are guaranteed* to be with you the following day. (Example: You order on Monday and your new instrument is guaranteed* to be with you on Wednesday)
*excl. force majeure such as storms, snow chaos, strikes